Shipping Policy
We’re so glad you’re here and supporting handcrafted, sustainable living! To ensure a smooth and transparent experience, here’s everything you need to know about how your order gets from our hands to your home.
Order Processing Time
All our products are lovingly handmade and packed with care. Please allow 2–4 business days for us to process and prepare your order. During high-volume periods or holiday seasons, processing times may be slightly longer, but we’ll always keep you informed.
Shipping Methods & Delivery Timeframes
We currently offer domestic and select international shipping.
Domestic Shipping (within India):
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Standard Shipping: 5–10 business days after dispatch
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Express Shipping (if available): 2–5 business days
International Shipping:
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Delivery times vary by destination, typically 10–21 business days
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Customs or import duties may apply, and are the responsibility of the customer
Please note: delivery timelines are estimates and may vary due to external factors beyond our control (such as weather, customs delays, or postal disruptions).
Shipping Costs
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Shipping rates are calculated at checkout based on your location and the weight of your order.
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Free shipping may be available on select orders—check for ongoing offers on our homepage!
Service Interruptions & Delays
We partner with reliable shipping providers, but in rare cases, there may be delays due to:
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Weather conditions
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Postal service disruptions
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Custom inspections (for international orders)
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Local lockdowns or emergencies
In the event of a delay, we’ll do our best to communicate promptly and keep you updated.
Packaging
All orders are shipped using eco-friendly, plastic-free packaging, in line with our sustainability values. Your items will arrive safely and beautifully packed, ready to be enjoyed or gifted.
Questions or Special Requests?
We’re always here to help. If you have questions about your order, shipping options, or need to make a special request, feel free to reach out at lumiereroots@gmail.com.
Thank you for supporting small, sustainable, and toxin-free living. Every order helps us take a step closer to a cleaner, greener world 🌿