Refund Policy

We take great care in creating and packaging our products, and we hope you love them as much as we do. However, we understand that sometimes things don't go as planned. This Refund Policy outlines the conditions under which refunds may be issued and how we handle returns and concerns.

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If there's an issue with your order, please reach out to us within 48 hours of receiving your delivery. We are happy to help, but due to the handcrafted nature of our items, we are only able to offer refunds or replacements under specific conditions.

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Eligibility for Refunds

We currently do not accept refunds or returns for change-of-mind purchases.
However, a refund or replacement may be issued in the following cases:

• You received the wrong product

• Your product arrived damaged or defective

To process a refund request, you will need to:

• Email us at lumiereroots@gmail.com within 48 hours of delivery

• Include your order number and a brief description of the issue

• Provide clear photographs of the damaged or incorrect item(s)
   

Inspection & Approval Process

Once we receive your request, we’ll review the photos and details provided. If your request meets the conditions above, we will offer either:

• A full refund to your original method of payment, or

• A replacement item sent to you at no additional cost

Refunds, if approved, will be processed within 7–10 business days.

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Important Notes

• Refunds will not be issued for minor imperfections or natural variations in color, shape, or texture—these are part of the charm of handmade, natural products.

• We cannot process refunds or replacements for items reported after 48 hours of delivery.

• We do not accept returns of used items or items returned without prior communication and approval.
   

We’re a small business built on care, sustainability, and integrity. We deeply appreciate your understanding and support. If you have any concerns or questions, don’t hesitate to reach out—we’re here to make things right.