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Privacy Policy

Effective Date: 19th April, 2025


Lumiere Roots ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase from our store.

By using our website, you agree to the terms of this policy. If you do not agree, please do not use the site.

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1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: such as your name, email address, phone number, and shipping address.

  • Payment Information: when you make a purchase, we collect payment details (processed securely via third-party payment providers).

  • Order Details: such as products purchased, delivery preferences, and customer notes.

  • Technical Data: such as IP address, browser type, operating system, device information, and website usage patterns through cookies and analytics tools.

We do not collect or store your full payment card details on our servers.

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2. How We Collect Information

We collect personal information in the following ways:

  • When you place an order or sign up for an account

  • When you contact us via email, contact forms, or social media

  • When you subscribe to our newsletter

  • Automatically through your use of our website (cookies and analytics)
     

3. Why We Collect Your Information

We collect and use your data to:

  • Process orders and deliver products

  • Communicate with you about your order, inquiries, or promotions

  • Improve our website experience and services

  • Send marketing and updates (only if you’ve opted in)

  • Comply with legal obligations
     

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with:

  • Trusted third-party service providers such as payment gateways, shipping partners, and email marketing tools—only to the extent necessary to fulfill our services.

  • Legal or regulatory bodies if required by law or to protect our rights and comply with legal obligations.

All third parties are obligated to keep your information secure and use it only for specified purposes.
 

5. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences

  • Analyze website traffic and performance

  • Improve user experience

You can adjust your browser settings to decline cookies. However, this may affect certain site features.

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6. Your Rights

Depending on your location, you may have rights under applicable privacy laws, including:

  • The right to access, correct, or delete your personal data

  • The right to opt out of marketing communications

  • The right to withdraw consent where data processing is based on consent

To exercise any of these rights, please contact us at lumiereroots@gmail.com.

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7. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and reporting requirements.

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8. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or destruction.

While we do our best, no online platform can guarantee 100% security.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any changes indicates your agreement to the updated policy.

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10. Contact Us

If you have any questions or concerns about our Privacy Policy or your personal data, please contact us at:
Email: lumiereroots@gmail.com
Business Name: Lumiere Roots
 

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