Shipping policy
Thank you for supporting handcrafted, sustainable living. Here's exactly how your order gets from our studio to your home.
Processing Time
Every candle is handpoured and packed by hand, so please allow 2–4 business days to process your order before it ships. During festive or high-volume periods, this may run a little longer — we'll keep you posted if it does.
Delivery Timeframes
Domestic (within India)
- Standard: 5–10 business days after dispatch
- Express (where available): 2–5 business days
International
- 10–21 business days, depending on destination
- Customs or import duties, if applicable, are the customer's responsibility
These are estimates, not guarantees — weather, customs, and postal disruptions are outside our control, but we'll always flag delays as soon as we know about them.
Shipping Costs
Calculated at checkout based on your location and order weight. Keep an eye on our homepage — we run free shipping offers on select orders throughout the year.
Packaging
Every order ships in eco-friendly, plastic-free packaging — because sustainability doesn't stop once the candle leaves our hands. Expect your candles to arrive safe, beautiful, and gift-ready.
Questions or Special Requests
Reach us anytime at hello@lumiereroots.com — for order updates, shipping questions, or anything else.
Every order you place helps us build a cleaner, greener way of living — one candle at a time. 🌿